Are OR books available worldwide?
Yes. We print our books in the US and the UK and ship anywhere in the world, debiting your credit card for the dollar price converted to your local currency at prevailing exchange rate.
How long does it take for a book to get to me?
We ship our books to you direct from our printers: single copies ship within two business days of receiving your order; for orders of multiple copies, please allow a week to ten days for shipping. In the US we offer both Priority mail, which takes two to three days, and media mail, which may take up to two weeks. You choose your preferred method in the shopping cart. In the UK and Europe the books are sent via Royal Mail. Customs duties, if applicable, are the responsibility of the customer. If you need the book urgently, or have additional questions about prices and times of arrival, please write to us at orders [at] orbooks.com.
Why am I being asked to reset my password?
We have recently revamped our website and migrated to a new store to give our customers a better user-experience, more robust security and more sturdy interface. Since we have moved from our old store to a new one, we need you to reset your password to be able to access your previous orders and download the e-books you have purchased. Please note that we are migrating orders from 2010 and process is currently ongoing. Hence, you may not find all your previous orders in place. Kindly allow us some time to complete the migration process. If you need urgent access to any e-book (or order details) from before Jan 8, 2023, please write to us at email@example.com and we will expedite the process.
What if I don’t want to give my credit card number over the Internet?
Write us at orders [at] orbooks.com and we’ll tell you where to send a check.
I’m having trouble placing my order or using the site. Whom should I contact?
Write us at orders [at] orbooks.com. We’ll be glad to help.
What devices can e-books be read on?
E-books can be read on most popular reading devices, including iPad, Kindle, Nook, and Sony e-readers. On purchasing an e-book, you’ll be sent a download link that gives you access to three distinct filetypes: mobi (compatible with Kindle), epub (compatible with iPad, Nook, and most other e-readers) and PDF. Your download link will never expire. Our e-books are DRM-free, and all filetypes are yours to download and use on any devices you may own.
I’ve bought the book and now I don’t want it – can I return it for a refund?
Sorry, we don’t accept returns and we don’t give refunds on e-books and print books which have already been shipped.
I am a bookseller/wholesaler. Whom should I contact?
Please visit our Booksellers page for terms and more information.
I would like to inquire about foreign rights. Whom should I contact?
Please visit our Rights Inquiries page for more information.
I would like to inquire about desk or examination copies. Whom should I contact?
For academics wishing to request a desk or examination copy, please fill out the desk and examination copy request form. Please allow two business days for a response. For more information please contact orders [at] orbooks.com.
I would like to inquire about review copies. Whom should I contact?
To request a review copy, email publicity [at] orbooks.com. Please include your name, address, and media affiliation.
Can I send a book as a gift?
If you wish to direct a paperback to someone as a gift, please include their information in the shipping address at checkout. Sorry, but we’re not able to offer gift wrapping on any items. If you’d like to give an e-book as a gift, please get in touch at orders [at] orbooks.com prior to ordering and we’re happy to help.
Do you offer internships?
OR Books welcomes internship applications from qualified undergraduates, graduate students, and recent graduates. Please visit our Internship page for more information.
Do you accept submissions? Sorry, but OR Books does not accept unsolicited manuscripts or book submissions.
Why am I being asked to pay customs charges?
Important Information Regarding Customs Charges for European Orders
As of 1st January 2021, new rules for exporting from the UK to the EU have been implemented. Please be aware that all shipments to the EU may now be subject to import charges, typically including VAT, which is applied by the government of the recipient country and collected by the courier or postal service handling your parcel. It is important to note that these charges are not determined by OR Books, but by customs agencies in your home country.
What You Need to Know:
Customs Charges: Import charges, such as VAT, are not included in the listed price of the books on our website as these charges are contingent upon the regulations of the customs agencies in the recipient countries and may vary accordingly. Therefore, customers should be prepared for potential additional costs upon receiving their order.
Requesting Fees Waiver: If you wish to request a fees waiver, we recommend contacting your customs department and declaring the package for non-commercial use. Please note that the decision to waive any fees ultimately lies with the customs authorities of your country.
Shipping Partners for European Orders:
For European orders, our designated shipping partners are CPI. To verify the authenticity of your package and for any related inquiries, please refer to the following details:
Customer Reference ID: cpi-xxxxx
CPI, Croydon, CRO 4TD, United Kingdom
CPI Anthony Rowe LTD, 48-50 Birch Close, Eastbourne, East Sussex, BN23 6PE, United Kingdom